Wellfield Surgery, Rochdale, England

BP/Height/Weight machine has now been installed in the waiting room. Please ask at reception for a token.

TRAINING PRACTICE

Wellfield surgery are pleased to Welcome GP trainees. They are fully qualified doctors, who are undergoing their GP training.

Patients please note that if you attend the surgery on a Monday, you may have a medical student in attendance. If you do not wish the student to be present during the consultation, please notify the reception staff.

STAFF TRAINING - the surgery telephone line is closed from 1.00pm every second Thursday in the month for staff training purposes. In case of an emergency please telephone our Out of Hours service on 0161 763 4242.

Repeat Prescription Ordering Options:

All repeat prescriptions must now be ordered using one of the following options:

You can use our dedicated Repeat Prescription Ordering Line. This line is available 24 hours a day 7 days a week. Between the hours of 09.30am and 12.30pm Monday to Friday you will be able to speak to one of our receptionists regarding your prescription. At all other times please leave a message stating clearly your name, address, date of birth, contact telephone number and the items required. Please telephone 01706 764910.

You may also order your repeat prescription on-line by visiting our website www.wellfieldsurgery.co.uk and following the link to complete the on-line order form.

Alternatively you may post your request in the repeat prescription ordering box at the reception desk.

Please allow 48 hours before you collect your prescription.

Please note that if you order your prescription at the weekend it will be ready for collection on Tuesday.

Patient Participation Group is now active. If you have any suggestions you would like to put before the Group, please complete the slips located via the notice board in the surgery. Feedback from August Patient Group. The newsletters are now printed in colour. Waiting area cleared of leaflet desk, as this was felt to be too untidy by the group.

We are unable to deal with dental problems. If you have a dental problem, you must contact your dentist.

If you are not registered with a dentist locally, you must contact the Emergency Dental Service on 0161 763 4242.

Now available Wellfield Surgery Questionnaire 2012.

If you would like to see the results, please see the practice notice board or ring the surgery to request a copy.

A big Thank You to patients for taking the time to fill in these questionnaire's, this will help to continue and improve services.

See below a selection of comments given:

Q A very good Doctor always makes me feel so at ease and comfortable. Is a credit to the practice.
A Thank you.

Q "More telephone staff"
A We have employed another one and a half receptionists in the last 12 months.

Q The parking of cars is bad around there. Hope its better at the new surgery across the road. Thank you.
A There is a large parking area at the new site.

Q Carry on the good work.
A Thank you.

Q If there is a children's play area - soft flooring please - and a play leader to give parents and children play training, maybe Sure Start could supply?
A We may look at the play area in the new surgery. Unfortunately it would not be practical to provide a play leader.

Q I have 3 children and a play area would be great to take their mind off seeing a doctor.
A We may look at the play area in the new surgery.

Q Shorter waiting time to see a nurse i.e blood tests.
A The majority of nurse appointments are routine and not urgent appointments. Patients are usually seen within 7 - 14 days.

Q No children or prams in surgery as they disturb people.
A This suggestion is not possible as our service is offered to all.

Q The online prescription order form lists Dr Travis as Dr Trays, this was confusing the first time I used it.
A Thank you, this has been rectified.

Q Other than a children's play area a brew machine would be nice.
A We may look into this in the new surgery.

Q Ban all the time wasters from clinic and let the people who need it get it!!!
A All patients perceive their appointments as necessary.

Q I always arrive early; however I find I always have to wait between 20-60 minutes after my appointment time before I am seen.
A If you are unhappy with your waiting time, please address your concerns to the GP concerned or Senior Receptionist.

Q Make appointments for people that are working, cannot always get time off during the day.
A We offer Saturday morning clinics one per month and late night surgeries Monday and Wednesday twice per month for patients who work.

Q A little drinks machine for patients while they wait would be a good idea.
A We may look at this in the new surgery.

Q If the 'check in' machine could be moved a little bit away from the reception desk, it would prevent the queue of patients waiting at reception from blocking the doorway.
A A good point. Thank you.

Q It is a good doctors surgery, looking forward to the new one which is being built
A Thank you.

Q Very happy with all the doctors at the surgery :).
A Thank you.

Q I feel there should be appointments for more than one week in advance.
have a Saturday morning surgery or late night surgery once a week.
A We have extended hours surgeries, one Saturday per month and alternate Mondays and Wednesday evenings. We have found that where appointments are routinely made for more than one week, we have a high non-attendance rate.

Q Close your books to new patients.
A The surgery has no control over this. We are contracted to have an open list.

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