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Patients’
Responsibilities
•
Arrive on time - if you are late you may NOT be able to see the doctor.
•
Please let us know as soon as possible if you cannot keep your appointment. Patients
who
regularly fail to attend appointments will be removed from the practice
list.
• Please try not to save up multiple problems for a single
appointment.
• Please only request an urgent appointment when it
is necessary.
Patient's Rights
You
have a right to expect a high standard of medical care from our practice and we
try at all times to provide the very best care possible within the resources available.
Very
occasionally a practice/patient relationship breaks down completely. In this situation
the patient may to choose to register with another practice. The practice also
has the right to remove the patient from the list. This would normally only follow
when a warning has failed to remedy the situation and we would give the patient
the reason for removal and information on how to register with another practice.
Violent
Patients - Zero Tolerance
The NHS operates a Zero Tolerance
Policy with regard to violence and abuse and the practice has the right to remove
violent patients from the list with immediate effect in order to safeguard practice
staff, patients and other persons such as nurses or doctors.
Violence in
this context includes actual or threatened physical violence or verbal abuse which
leads to fear for a person’s safety. In this situation we are obliged to
notify the patient in writing of their removal from the list and record in the
patient’s medical records the fact of removal and the circumstances leading
to it. The PCT are then responsible for providing further medical care.
Access
To Patient Information
Confidential patient data
will be shared within the practice health care team and with other health care
professionals to whom you are referred for care.
Your data may be used
by those clinical teams providing your care for the purpose of clinical audit.
Confidential
patient data may also be required for the broader purposes of public health and
audit, research, the provision of health care services, teaching and training.
Data disclosed will be kept to the minimum required to serve the purpose and,
if possible, anonymised before disclosure.
Confidential and identifiable
patient information will not be disclosed otherwise without the patient’s
explicit consent unless:
1. It is a matter of life and death or poses serious
harm to you or to another individual.
2. It is overwhelmingly in the public
interest to do so.
3. There is a legal obligation to do so.
In all
these circumstances the minimum identifiable information that is essential to
serve the purpose may be revealed to someone with a legal entitlement to access
the data for that purpose.
All individuals with access to your data have a
professional and/or contractual duty of confidentiality.
If you are at
all concerned with any of the ways in which your confidential data is handled
by the practice, please contact the practice manager.
Rochdale Primary Care Trust
Wellfield Surgery is included in the area governed by Rochdale PCT.
The PCT can be contacted at:
5th Floor
Telegraph House
Baillie Street
Rochdale
OL16 1JA
Telephone:
01706 652821
Fax: 01706 632153
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